Highland's Hometown Plumber
Licensed, repair-first plumbing for homes and businesses in Highland, IL, from a plumber who spent 12 years in this community before going out on his own.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
Thank you. Our team received your request and will contact you shortly to schedule your plumbing service.
If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Serving Highland from Our Pocahontas Location, Just 10 Miles Away
Highland is where Priority Plumbing Services owner Kyle Gruner built his plumbing career. He spent 12 years in the trade working for a small plumbing company in Highland before going out on his own in May 2024. He knows these streets, these homes, and the plumbing challenges that come with them, because he’s been working on them since his junior year of high school.
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Our home base in Pocahontas is about 10 miles from Highland, roughly a 13 to 15 minute drive. When you call Priority Plumbing Services in Highland, you’re not reaching a national dispatch center. You’re reaching a local team that has deep roots in this community, with a 24/7 availability commitment and a same-day service goal on every call.
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We serve residential homeowners and commercial businesses throughout Highland and the surrounding Madison County communities. Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366), EPA certified, HALO Water Treatment certified, and a proud member of the Highland IL Chamber of Commerce. Every job is backed by a 1-year warranty and 100% satisfaction guarantee.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
Plumbing Services We Offer in Highland
Leaky faucets, garbage disposals, sink and shower repairs, outdoor spigots, and appliance connections. Most repairs completed same-visit with parts on the truck.
Running toilets, leaking bases, weak flushes, wax ring replacement, and full toilet installation for Highland homes and businesses.
Drain cleaning, hydro jetting, sewer line repair and replacement, trenchless pipe repair, camera inspections, and underslab plumbing throughout Highland.
Tank and tankless water heater repair, installation, and maintenance for Highland homes and businesses. All major brands. Currently offering $250 off tankless upgrades.
Burst pipes, sewer backups, flooding, and frozen pipes. Available 24/7, and just 10 miles from Highland when you need us most.
What Highland Homeowners Should Know About Their Plumbing
- Highland Has Significant Older Housing Stock
More than 17% of Highland’s homes were built before 1940, and a substantial portion of the total housing stock dates from the 1950s through the 1970s. Homes in that age range commonly have galvanized steel supply lines that scale from the inside over decades, reducing pressure and producing rust-colored water. Clay tile sewer laterals in older sections of town are highly susceptible to root intrusion at deteriorating joints. If your Highland home is 50 or more years old and the plumbing has never been assessed, it’s worth knowing what’s behind your walls and under your yard.
- Highland Operates Its Own Municipal Water System
The City of Highland operates its own municipal water division, drawing from groundwater sources and treating with chloramines for disinfection. The city periodically switches to free chlorine for distribution system maintenance, during those transitions, a stronger chlorine smell in the tap water is normal and temporary. Residual mineral hardness from the groundwater source causes scale buildup in water heaters, pipes, and appliances over time. Annual water heater maintenance is a worthwhile investment for Highland homes on city water.
- Hard Water Affects Fixtures and Water Heaters
Groundwater throughout Madison County, including Highland’s municipal supply, carries natural mineral hardness that contributes to scale buildup on faucets, showerheads, and inside water heaters. Sediment accumulation in tank water heaters reduces efficiency and shortens the unit’s life. A water softener or whole-home filtration system addresses the source. We’re certified HALO Water Treatment installers, one of the only plumbers in the area with that credential.Â
- Illinois Winters Are Hard on Highland Plumbing
Highland sits in southeastern Madison County where winter temperatures regularly drop well below freezing for extended periods. Pipes in older homes with minimal insulation in exterior walls, crawlspaces, and attached garages are most vulnerable to freeze events. With nearly one in five Highland homes predating 1940, frozen and burst pipes during cold snaps are a genuine annual concern. We publish our frozen pipe repair page specifically for Illinois homeowners, and it’s worth reading before October.Â
Highland Neighborhoods & Areas We Serve
- Historic Downtown & Plaza Park Area
Highland’s downtown square and Plaza Park anchor the city’s historic core, an area with some of the oldest residential properties in town. Victorian-era and early-20th-century homes throughout the downtown district often have aging plumbing infrastructure that hasn’t been updated since original installation. We regularly service fixture replacements, drain line repairs, and water line work in and around downtown Highland.
- Augusta Estates, Prestige Estates & Established Subdivisions
Highland’s mid-century and late-20th-century subdivisions, including Augusta Estates, Prestige Estates, and the surrounding residential communities, represent the bulk of service calls in the city. Water heater service, drain cleaning, toilet repairs, and fixture work are the most consistent needs in these established neighborhoods.
- Silver Lake Area & Highland Park Road Corridor
The Silver Lake area northwest of the city, home to the 90-acre Silver Lake Park, includes residential properties along Highland Park Road and the surrounding streets. Properties near the lake area can experience groundwater conditions that affect sump pump performance during and after significant rainfall. We service sump pumps, basement drainage, and general plumbing throughout this corridor.
- Helvetia & Saline Township Areas
The townships surrounding Highland, Helvetia Township to the south and Saline Township to the north, extend the Highland school district footprint and include rural residential properties. Some rural properties in these areas rely on private wells rather than city water. We handle well pump service, well water testing and treatment, and full plumbing service for rural Highland-area homes.
How Fast We
Can Get to Highland
- Standard Service Calls, Same Day
Pocahontas is about 10 miles from Highland, 13 to 15 minutes under normal conditions. Highland is one of our fastest response communities and one of our highest-priority service areas. Call or text (618) 207-1647 early in the day for same-day scheduling. Walk-in style availability for most standard service calls.
- Emergency Response 24/7
For plumbing emergencies in Highland such as burst pipes, sewer backups, flooding, frozen pipes, or no hot water, we respond around the clock. With just 10 miles between us, emergency response to Highland is typically 20 to 30 minutes from our Pocahontas location. We pick up the phone, we give you an honest arrival estimate, and we get there.
- Commercial Properties, Same Priority
Businesses, restaurants, property managers, and commercial facilities throughout Highland receive the same 24/7 availability as residential customers. A plumbing failure at a Highland restaurant or commercial facility during operating hours is a business emergency, we treat it that way. One call to (618) 207-1647 handles it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Highland Plumbing Questions
What plumbing services do you offer in Highland?
The full range such as general plumbing repairs, toilet repair and installation, drain cleaning, sewer services, water heater repair and installation (tank and tankless), emergency plumbing, water quality and filtration, pump service, gas line work, remodels, new construction, whole house repiping, and commercial plumbing. Full-service licensed plumbing for all of Highland and Madison County.
How quickly can you respond to an emergency in Highland?
Highland is one of our closest service communities, just 10 miles from our Pocahontas location. For emergencies, we’re typically there in 20 to 30 minutes. We’re available 24/7, 365 days a year. Call (618) 207-1647 any time.
Why did Kyle start Priority Plumbing in this area?
Because he built his career here. Kyle Gruner spent 12 years learning the trade in Highland before going out on his own. He knows the homes, the neighborhoods, and the plumbing systems in this community, and he started Priority Plumbing specifically to serve the people and businesses he’s been working alongside for years. When you call, you’re reaching someone with deep roots in Highland, not a stranger.
My Highland home is older, what plumbing issues should I watch for?
Pre-1970 Highland homes commonly have galvanized supply lines, cast iron drain lines, and aging clay tile sewer laterals. Symptoms to watch: reduced water pressure throughout the house, rust-colored water from the hot side only, recurring drain clogs, slow drains throughout the house, or sewage odor in the yard. Any of these warrants a call for a diagnostic assessment.
Do you offer water softeners or filtration systems for Highland homes?
Yes. We install whole-home water filtration systems, traditional salt-based water softeners, and HALO Water Treatment systems throughout Highland. We’re certified HALO installers, one of the only licensed plumbers in Metro East Illinois with that credential. Hard water from the Madison County groundwater supply makes water treatment a worthwhile investment for most Highland homes.
Do you offer financing for larger plumbing jobs in Highland?
Yes. For sewer line replacement, repiping, water heater installation, or underslab work, we offer financing through Wisetack with quick pre-qualification and multiple tiers for all credit levels. No reason to put off necessary repairs because of cost, ask about it when you call.