Water Heater Giving You Trouble?
Tank water heater repair, installation, and maintenance for homes and businesses across Metro East Illinois, same-day service when you need it most.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
Thank you. Our team received your request and will contact you shortly to schedule your plumbing service.
If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
When Your Water Heater Stops Working, You Feel It Immediately
A water heater that’s struggling, making noise, running out of hot water faster than it used to, leaking at the base, or not producing hot water at all, affects every shower, every load of laundry, and every time you run the dishwasher. It’s not a background problem. And when a tank water heater finally fails, it usually doesn’t give much warning.
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We repair, replace, and maintain traditional tank water heaters for residential and commercial customers throughout Metro East Illinois. Gas and electric, all major brands, all tank sizes. We carry common parts and stock popular tank units, most repairs and many same-day replacements are completed in a single visit. When repair is the right call, we repair it. When replacement makes more sense, we tell you honestly and help you choose the right unit.
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Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366). Every water heater repair and installation is backed by our 1-year warranty and 100% satisfaction guarantee. If something isn’t right after we leave, we come back and fix it.
Signs Your Water Heater Needs Repair or Replacement
- No Hot Water or Water Not Getting Hot Enough
For gas water heaters, a pilot light that won’t stay lit, a failed thermocouple, or a faulty gas valve are the most common causes of no hot water. For electric units, a burned-out heating element or a tripped reset button is usually the culprit. If the unit is older and multiple components are failing, replacement may be more cost-effective than continued repair, we give you both numbers upfront.Â
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Urgency: Call today — we aim for same-day service on water heater calls throughout Metro East Illinois.
- Water Heater Leaking From the Bottom
Water pooling at the base of a water heater is a serious sign. A leaking drain valve is often fixable. A leaking tank, rust or corrosion has compromised the steel tank itself, is not. A tank that’s leaking from the body needs replacement before it fails completely and floods the area around it. We identify the source of the leak before recommending repair or replacement.Â
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Urgency: Call today — a leaking tank can fail suddenly and cause significant water damage.
- Water Heater Making Popping, Rumbling, or Banging Noises
Sediment accumulates on the bottom of tank water heaters over time, mineral deposits from the water supply that settle and harden. When the burner fires, water trapped beneath the sediment layer heats rapidly and creates the popping or rumbling sound you hear. Heavy sediment reduces efficiency, increases energy use, and causes overheating that shortens tank life. Annual flushing prevents this buildup before it reaches this stage.Â
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Urgency: Schedule soon — heavy sediment is a sign of a water heater that hasn’t been maintained and is working harder than it should.
- Rust-Colored or Brown Water From Hot Taps
Rust-colored water from the hot side only, cold water runs clear, points to corrosion inside the water heater tank. When the anode rod, a sacrificial magnesium or aluminum rod that protects the tank interior from corrosion, depletes, the tank itself begins to corrode. Rust in the hot water is a signal the tank is near end of life. Anode rod replacement extends tank life when caught early.Â
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Urgency: Call soon — rust-colored hot water is a signal the tank may be near end of life.
- Water Heater Is 10 or More Years Old
Traditional tank water heaters typically last 10–15 years. A unit in its tenth year or beyond that’s showing any symptoms, slow recovery, unusual noise, lukewarm output, is worth evaluating for replacement before it fails on its own timeline rather than yours. An emergency replacement when the old tank has already failed, and potentially leaked, is always more expensive and more disruptive than a planned replacement.Â
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Urgency: Schedule an assessment — proactive replacement before failure is always the better outcome.
Types of Tank Water Heater Service We Handle
- Water Heater Repair
Thermocouple and thermopile replacement, gas valve service, pilot assembly repair, heating element replacement for electric units, pressure relief valve replacement, drain valve replacement, and dip tube repair. We carry common parts for all major brands, most repairs are completed same-visit. Repair is our first consideration when the unit’s age and condition make it the sensible choice.
- Water Heater Replacement & Installation
Same-day replacement of failed or end-of-life tank water heaters. Gas and electric, 30 to 80 gallon, residential and commercial. We stock popular tank sizes and can often replace a failed unit the same day you call. We size the replacement correctly for your household demand, not just the same size as the outgoing unit if a different size is more appropriate.
- Water Heater Maintenance, Annual Flush & Inspection
Annual water heater flush to remove sediment buildup from the tank bottom, anode rod inspection and replacement, temperature and pressure relief valve testing, and overall condition assessment. Annual maintenance is the most cost-effective way to get the full expected service life from a tank water heater, and to catch developing issues before they become failures. Hard water in Metro East Illinois makes annual flushing especially important.
- Commercial Tank Water Heater Service
Repair, replacement, and maintenance for commercial tank water heaters in restaurants, multi-unit residential buildings, commercial facilities, and office buildings throughout Metro East Illinois. Commercial water heaters have higher demand ratings and different maintenance requirements than residential, we service both on the same licensed, insured standard.
Benefits of Professional Water Heater Service
- Same-Day Service When Hot Water Matters
Going without hot water for a day is one thing. Going without it for three days while a parts order comes in is a different situation entirely. We carry the most common water heater repair parts and stock popular tank sizes for same-day replacement. Most water heater service calls in Metro East Illinois are resolved in a single visit, which is the point.
- Honest Repair vs Replace Guidance
A general rule worth knowing: if a water heater repair costs more than 50% of a new unit’s price and the unit is more than eight years old, replacement usually makes more financial sense over the remaining service life. If the unit is newer and the failure is a single component, repair is almost always the right call. We give you both costs, repair and replace, with honest reasoning before you decide.
- Annual Maintenance That Pays for Itself
Sediment buildup in an unmaintained water heater reduces heating efficiency and causes the burner or element to work harder, driving up energy costs and accelerating wear. The Department of Energy notes that sediment buildup is a leading cause of premature water heater failure. An annual flush and inspection costs a fraction of an early replacement, and keeps the unit running efficiently throughout its full expected lifespan.
- Correct Sizing for Your Household
An undersized water heater runs its recovery cycle constantly and still leaves you with cold showers during peak demand. An oversized unit heats more water than you use, burning energy to maintain standby temperature in a tank that’s larger than your demand requires. We size replacement water heaters based on your actual household size and usage pattern — not just matching the outgoing unit.
- Licensed Installation That Meets Code
Water heater installation in Illinois requires proper pressure relief valve installation, correct venting for gas units, appropriate expansion tank installation where required by code, and compliance with local permit requirements. We install code on every job, which protects you at resale and ensures the installation holds up to inspection. Every installation is backed by our 1-year warranty.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Water Heater Questions
How long do tank water heaters last?
Traditional tank water heaters typically last 10–15 years, shorter in hard water areas where sediment buildup accelerates wear, longer with annual maintenance. If your unit is approaching that range and showing symptoms, proactive replacement before failure is worth considering. An unplanned failure that leaks before you catch it is always more expensive and more disruptive than a scheduled replacement.
Should I repair or replace my water heater?
If the unit is under 8 years old and the failure is a single replaceable component, element, thermocouple, valve, repair almost always makes sense. If the unit is 10 or more years old, the repair cost is significant, or the tank itself is showing rust or structural failure, replacement is usually the better long-term decision. We give you both costs and the honest reasoning, you make the call.
What size water heater do I need?
For a family of two, a 30–40 gallon unit is typically sufficient. Three to four people generally need 40–50 gallons. Larger households benefit from 50–80 gallons. First-hour rating, how much hot water the unit can deliver in the first hour of operation, is as important as total tank size for households with simultaneous demand. We assess your household and recommend the right size before installation.
How often should I flush my water heater?
Annually, especially in Metro East Illinois where water hardness is moderate to high in most of the service area. An annual flush removes sediment from the tank bottom before it hardens and accumulates to a level that affects efficiency and causes noise. We include a flush and anode rod inspection as part of our annual water heater maintenance service, it’s the most cost-effective maintenance investment for a tank water heater.
My water heater pilot light keeps going out, what's wrong?
A pilot light that won’t stay lit almost always points to a failed thermocouple, the safety sensor that detects the pilot flame and allows the gas valve to stay open. It’s one of the most common gas water heater repairs and one of the more straightforward ones. We carry thermocouples for all major brands and most are replaced by same-visit.
Do you offer financing for water heater replacement?
Yes. An unexpected water heater replacement isn’t a planned expense for most households. We offer financing through Wisetack with quick pre-qualification, fast approvals, and multiple tiers for all credit levels, so a failed water heater doesn’t force a decision based solely on what’s available today.Â