Flooding in Your Home? Call Us Now.
24/7 emergency plumbing response for burst pipes, water heater failures, and active flooding across Metro East Illinois.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
Thank you. Our team received your request and will contact you shortly to schedule your plumbing service.
If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Stop the Water First, Everything Else Comes After
When water is actively rising in your home, the only thing that matters in the first few minutes is stopping it. Find your main water shutoff and turn it off. If you don’t know where it is, call us, we’ll walk you through it while we’re on the way.
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We respond to plumbing-related flooding emergencies 24/7 across Metro East Illinois. Burst pipes, failed water heaters, washing machine supply line failures, and broken supply connections are plumbing problems, and fixing the source is where we come in. We stop the flooding at its plumbing origin, assess what failed and why, and repair or replace what caused it. The faster we get the water stopped, the less damage your home takes.
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Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366). Call or text (618) 207-1647 any time, nights, weekends, and holidays. Every emergency job is backed by our 1-year warranty and 100% satisfaction guarantee.
Common Causes of Plumbing-Related Flooding
- Burst Pipe
A pipe under pressure that fails, from freezing, corrosion, age, or physical damage, releases water at the full pressure of your supply system. Depending on the pipe size and location, a burst pipe can flood a room or a basement in minutes. If a pipe has burst and you can’t shut off the water yourself, call (618) 207-1647 immediately and we’ll get there.
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Urgency: Call immediately, shut off your main water supply and call us.
- Water Heater Failure
A water heater tank that fails, whether from a cracked tank, failed pressure relief valve, or connection failure, can release 40 to 80 gallons of water onto your floor instantly, with supply pressure continuing to fill the tank as it empties. Water heater flooding in a basement can spread fast across an unfinished floor.Â
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Urgency: Shut off the cold water supply line to the water heater and call us, we handle emergency water heater replacement same-day.Â
- Washing Machine Supply Line Failure
Washing machine hot and cold supply hoses, especially older rubber hoses, can fail suddenly under supply pressure, releasing a continuous stream of water into the laundry area. A failed washing machine hose left running for even a few hours causes serious floor and wall damage. Braided stainless supply lines are significantly more reliable than rubber, we replace them as part of emergency flood response.Â
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Urgency: Shut off the supply valves behind the washing machine and call us.
- Failed Supply Line Under a Sink or Toilet
The braided or plastic supply lines connecting your shutoff valves to sinks, toilets, and appliances can fail at the connection points, releasing a steady flow of water into the cabinet or onto the floor. A failed toilet supply line in an upstairs bathroom means water through the ceiling below. Shut the angle stop valve under the fixture and call us.Â
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Urgency: Shut off the angle stop under the affected fixture and call (618) 207-1647.
- Basement Flooding From a Plumbing Failure
Basement flooding with a plumbing origin like a burst pipe, a backed-up sewer line, a failed sump pump, or a water heater failure, is a plumbing emergency before it’s a water damage situation. We identify and repair the plumbing source so the water stops entering. What’s already in the basement is a separate remediation process.Â
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Urgency: Call immediately — the longer water sits in a basement, the more structural and mold-related damage it causes.
Types of Emergency Flood Service We Handle
- Burst Pipe Repair
Emergency repair or replacement of burst supply lines, failed joints, and ruptured pipe sections. We locate the failure, isolate it, and make the repair, restoring water service to the rest of the home as quickly as possible while the damaged section is addressed.
- Emergency Water Heater Replacement
A water heater that has failed catastrophically, tank cracked or connections blown, needs same-day replacement, not a repair. We carry common water heater units and can replace a failed tank in most cases the same visit, stopping the source and restoring hot water before we leave.
- Supply Line Failure Repair
Emergency replacement of failed washing machine hoses, toilet supply lines, sink supply lines, and appliance connections. We repair the immediate failure and inspect adjacent supply lines for signs of wear that could cause a repeat, because one failed supply line in a home often means others are near the end of their life.
- Post-Flood Plumbing Assessment
After flooding from a plumbing failure, we assess what else may have been damaged or compromised by the water event, pipe connections that shifted, supply lines that got wet and may have weakened, and any secondary issues that need attention before the home is dried and repaired.
Benefits of Fast Emergency Flood Response
- Every Minute of Water Running Is More Damage
Water damages compounds by the hour. In the first 24 hours, water saturates flooring, wicks into walls, and begins undermining subfloor and framing. After 24–48 hours, mold growth begins in wet materials. A fast plumbing response, stopping the source and assessing what failed, directly limits how much of your home is affected and how expensive the restoration process becomes.
- We Stop the Source, That's Step One
Water damage restoration companies dry and repair what water has already touched. We stop the plumbing failure that’s causing the water to enter in the first place. Both are necessary, but stopping the source has to happen first, and that’s where we come in. Call us for the plumbing; call a restoration company for the drying and rebuild.
- 24/7 Response Throughout Metro East Illinois
A burst pipe doesn’t wait for 8 AM. We’re available around the clock, nights, weekends, and holidays, for flooding emergencies throughout Madison, Bond, Clinton, Montgomery, and Macoupin Counties. Call or text (618) 207-1647 any time and we’ll tell you how fast we can get there.
- Same-Day Repair on Most Flood Sources
Burst pipes, failed water heaters, and supply line failures are all jobs we carry parts for. Most emergency flood source repairs are completed the same visit, meaning we stop the water, make the repair, and restore water service to the rest of the home before we leave. You’re not waiting two days for parts on a plumbing emergency.
- Commercial Flooding Gets the Same Urgency
A plumbing flood in a restaurant, retail space, or commercial facility shuts down operations immediately and can damage inventory, equipment, and the building structure. We respond to commercial flood emergencies on the same 24/7 basis as residential, because a business flooding is never a next-business-day situation.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Emergency Flood Questions
What do I do right now while I wait for you?
Shut off your main water supply valve, it’s usually near where the main line enters the house, at the water meter, or in the basement utility area. If the flooding is from a specific appliance like a water heater or washing machine, shut off the supply line to that appliance specifically. Move valuables and electronics away from water. Don’t use electricity in areas where water is present. Then call (618) 207-1647, we’re on our way.
Is burst pipe flooding covered by homeowner's insurance?
Sudden accidental water damage from a burst pipe is typically covered under standard homeowner’s insurance policies. Gradual leaks that develop over time usually are not. Document the damage with photos before cleanup begins and contact your insurer promptly. We provide documentation of the plumbing failure and the repair performed to support your claim.
Do you handle water damage cleanup and drying?
Our scope is plumbing repair, stopping the source and fixing what failed. Water damage remediation, drying, mold treatment, flooring replacement, drywall repair, is performed by water damage restoration contractors. We focus on the plumbing so the restoration company can do their work without an active plumbing problem remaining.
My basement flooded, how do I know if it's a plumbing problem or groundwater?
If the flooding started suddenly and coincided with a plumbing appliance running, water heater, washing machine, a fixture, it’s almost certainly a plumbing failure. If the basement fills gradually during or after heavy rain, it’s more likely groundwater through the foundation or an overwhelmed or failed sump pump. Both are problems we can help assess, call us and describe what you’re seeing.Â
How fast can you get to me during a flooding emergency?
We aim to respond to all emergency calls the same day throughout our Metro East Illinois service area. Response time from our Pocahontas location varies by distance, call (618) 207-1647 and we’ll give you an honest estimate on arrival time. The closer you are to our core service area, the faster we get there.
Do you respond to commercial flooding emergencies?
Yes. Commercial plumbing floods, burst pipes in a facility, failed water heater in a restaurant, supply line failure in a multi-unit building, are handled on the same 24/7 emergency basis as residential. One call, same response. (618) 207-1647.