Sump Pump Failing Before a Storm? Don't Wait.
Sump pump repair, replacement, and battery backup installation for homes and businesses across Metro East Illinois.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
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From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Your Sump Pump Works Hardest Exactly When You Need It Most
A sump pump sitting in a dry pit in the middle of summer is easy to forget about. A sump pump that quits during a heavy Illinois rainstorm, when your basement water table rises fastest and the pit fills quickest, is impossible to ignore. By the time you realize the pump isn’t running, the water is already coming in.
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We repair, replace, and install sump pumps for residential and commercial customers throughout Metro East Illinois. If your pump is running constantly, making noise, not turning on, or if you want a battery backup added before the next storm season, we handle it. Most sump pump calls are completed same-visit, we carry common pump units and parts on our trucks.
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Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366). We’re available 24/7 for sump pump emergencies, because a basement flooding during a storm is not a next-business-day situation. Every sump pump job is backed by our 1-year warranty and 100% satisfaction guarantee.
Signs Your Sump Pump Needs Attention
- Pump Runs Constantly Even in Dry Weather
A sump pump that runs non-stop when it hasn’t rained recently is working against a problem that isn’t going away on its own, a stuck float switch, a high groundwater table entering the pit through the walls, a discharge line draining back into the pit, or a check valve that’s failed and allowing discharged water to return. A pump running continuously burns out the motor prematurely and drives up your electric bill.Â
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Urgency: Call soon — a pump running non-stop is on its way to failure and the cause needs to be identified.
- Pump Makes Noise, Grinding, Rattling, or Loud Humming
A grinding or rattling sump pump usually has debris caught in the impeller, a rock, a piece of debris from the pit, or a failing impeller bearing. A loud humming with no pumping action means the motor is receiving power but the impeller isn’t turning, often a jammed or failed impeller. Either symptom means the pump is not operating correctly and may fail at full load during a storm.Â
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Urgency: Call soon — abnormal pump noise is a mechanical warning before failure.
- Pump Doesn't Turn On When the Pit Fills
If the water level in the sump pit rises and the pump doesn’t activate, the float switch, the device that triggers the pump when water reaches a set level, has likely failed, become stuck, or been tangled with the pump housing. A pump that won’t turn on automatically is a pump that won’t protect your basement automatically, which defeats the purpose.Â
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Urgency: Call today — a pump that won’t activate automatically needs attention before the next rain event.
- Pump Runs But Basement Is Still Getting Water
A sump pump that’s running but not keeping up with water entry may be undersized for the pit volume and water table conditions at your property, may have a clogged or restricted discharge line, or may have a failing impeller that’s spinning but not moving adequate water volume. An undersized pump working at full capacity still can’t prevent flooding if the inflow rate exceeds its pumping capacity.Â
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Urgency: Call soon — a pump that can’t keep up needs either repair or replacement with an appropriately sized unit.
- Your Sump Pump Is 7 or More Years Old
Sump pumps typically last 7–10 years under normal use. A pump approaching or past that range, especially one that runs frequently in a high-water-table property, is worth evaluating before it fails. Proactive replacement during dry weather on your schedule is always preferable to emergency replacement during a storm. If your pump is in that age range and you’ve noticed any performance changes, call us for an assessment.Â
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Urgency: Schedule an assessment — proactive replacement before failure is always the better outcome than reactive replacement during a flooding event.
Types of Sump Pump Service We Handle
- Sump Pump Repair
Float switch repair and replacement, check valve replacement, discharge line clearing and repair, impeller cleaning and replacement, and motor assessment. We repair what can be repaired, if the pump is relatively new and the failure is a single component, repair almost always makes more sense than replacement. We give you both costs and the honest reasoning before recommending either.
- Sump Pump Replacement
Full sump pump replacement when the unit has reached end of life, failed mechanically beyond cost-effective repair, or is undersized for the property’s water management demands. We carry common pump units, 1/3 HP and 1/2 HP residential submersible pumps, and complete most replacements same-visit. We size the replacement correctly for your pit depth, water table conditions, and discharge line length.
- Battery Backup Sump Pump Installation
Battery backup sump pump installation, a secondary pump powered by a deep cycle battery that activates when the primary pump loses power or is overwhelmed during heavy rainfall. In Metro East Illinois, power outages and heavy rain happen together. A battery backup system protects your basement during exactly the conditions that make your primary pump work hardest. We install battery backup systems alongside existing pumps or as part of a full pump replacement.
- Sump Pit and Discharge Line Service
Sump pit cleaning and cover sealing, discharge line repair and rerouting, check valve installation and replacement, and frozen discharge line assessment for winter service calls. A discharge line that terminates too close to the foundation, or that freezes during an Illinois winter and prevents discharge, renders the pump ineffective regardless of how well the pump itself operates.
Benefits of Professional Sump Pump Service
- Don't Find Out It's Broken During a Storm
A sump pump failure discovered during active basement flooding is an emergency that’s significantly more expensive and more disruptive than a failure discovered during a routine inspection or a dry-weather service call. Annual sump pump inspection, confirming the float switch activates correctly, the discharge line is clear, and the pump moves adequate water volume, is simple preventative maintenance that costs far less than a flooded basement.
- Battery Backup Protects When It Matters Most
Power outages in Metro East Illinois frequently coincide with the same storm systems that drive the highest water table rise. A primary pump that loses power during peak inflow is a basement that floods. A battery backup system keeps the basement protected even when the grid goes down, for hours or even days depending on the battery capacity and pump run frequency. For finished basements or stored valuables below grade, a backup system is a meaningful protection investment.
- Correct Pump Sizing for Your Property
Not all sump pumps handle the same water volume. A 1/3 HP pump that’s adequate for a property with moderate groundwater is undersized for a home at the base of a slope or in a low-lying area with a consistently high water table. We assess your pit’s typical water entry rate and size the replacement pump for your actual conditions, not just the standard residential option.
- Same-Day Response for Flooding Emergencies
When a sump pump fails during an active storm or when a basement is already flooding, we respond as a 24/7 emergency. We carry pump inventory on our trucks and most emergency sump pump replacements are completed same-visit, stopping the flooding at its source before water damage compounds.
- Licensed Work With a Warranty
Sump pump installation done incorrectly, wrong discharge line routing, missing check valve, inadequate pit cover seal, creates follow-on problems. We’re licensed, bonded, and insured in Illinois, and every sump pump repair and installation is backed by our 1-year warranty and 100% satisfaction guarantee. If it’s not right after we leave, we come back and make it right.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Sump Pump Questions
How long do sump pumps last?
Most residential sump pumps last 7–10 years under normal use. Pumps that run frequently, homes in low-lying areas or with high water table properties, may wear out faster. If your pump is approaching that age range and you’ve noticed it running more often, cycling on and off quickly, or making any unusual noise, an assessment before storm season is worth the call.
Should I get a battery backup sump pump?
If you have a finished basement, store valuables below grade, or have experienced basement flooding in the past, a battery backup is worth the investment. Metro East Illinois storm systems frequently include power outages alongside heavy rainfall, the exact combination that makes a primary pump fail at peak demand. A backup system costs a fraction of what a basement flood cleanup and restoration costs. We install backup systems alongside existing pumps or as part of a full replacement.
My sump pump runs constantly, is that normal?
It depends on the conditions. During and immediately after heavy rain, frequent pump cycling is normal. A pump running constantly during dry weather is not, it points to a stuck float switch, a failed check valve allowing discharged water to return to the pit, a high groundwater table entering the pit through wall seepage, or a discharge line routing issue. Call us and we’ll diagnose the cause.
What size sump pump do I need?
Most residential applications are served by a 1/3 HP or 1/2 HP submersible sump pump, the difference matters for properties with longer discharge line runs, high inflow rates, or deeper pit depths. We assess your property’s conditions before recommending a pump size. Installing the right pump for your specific water management situation is the point of the replacement, not just putting in what was there before.
My sump pump discharge line froze, what do I do?
A frozen discharge line prevents the pump from draining the pit, which means the pump may run continuously against a closed line and burn out, or water may back up into the basement. Disconnect the discharge line at the pump outlet if possible to allow emergency drainage while the line thaws. Call us, we can assess the discharge line routing and recommend modifications that reduce freeze risk for future winters.
Do you respond to sump pump emergencies after hours?
Yes. We’re available 24/7 for sump pump emergencies throughout Metro East Illinois, including during active storm events when basement flooding is most likely. Call or text (618) 207-1647 any time. We carry pump inventory and respond to sump pump flooding calls as the emergencies they are.