Troy's Go-To Plumbing Team
Licensed, repair-first plumbing for homes and businesses in Troy, IL, serving Madison County from our Pocahontas location, just 20 miles away.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
Thank you. Our team received your request and will contact you shortly to schedule your plumbing service.
If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Serving Troy from Our Pocahontas Location
Troy is about 20 miles from our home base in Pocahontas, one of our closest service communities, with a typical drive time of 22 to 25 minutes. When you call Priority Plumbing Services in Troy, you’re reaching a local Metro East team directly. We serve residential homeowners and commercial businesses throughout Troy and Madison County, with same-day service as the goal on every call and 24/7 availability for plumbing emergencies.
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Troy is one of the fastest-growing communities in Madison County, up more than 38% in population since 2000, with a housing stock that reflects that growth. The median construction year is 1992, which means the bulk of Troy’s homes were built in the 1980s through the 2000s. That’s a different profile than the older Metro East communities we serve, and it comes with a different set of plumbing needs. Newer homes eventually need water heater replacement, drain service, fixture repairs, and system upgrades. When something goes wrong in a newer Troy home, the expectation is fast, clean, licensed service. That’s exactly what we provide.
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Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366), EPA certified, and HALO Water Treatment certified. Every job is backed by a 1-year warranty and 100% satisfaction guarantee. If something isn’t right after we leave, we come back and fix it.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
Plumbing Services We Offer in Troy
Leaky faucets, garbage disposals, sink and shower repairs, outdoor spigots, and appliance connections. Most repairs completed same-visit with parts on the truck.
Running toilets, leaking bases, weak flushes, wax ring replacement, and full toilet installation for Troy homes and businesses.
Drain cleaning, hydro jetting, sewer line repair and replacement, trenchless pipe repair, sewer camera inspections, and underslab plumbing throughout Troy.
Tank and tankless water heater repair, installation, and maintenance for Troy homes and businesses. All major brands. Currently offering $250 off tankless upgrades.
Burst pipes, sewer backups, flooding, and frozen pipes. Available 24/7 for plumbing emergencies throughout Troy, just 20 miles from our Pocahontas location.
What Troy Homeowners Should Know About Their Plumbing
- Troy's Newer Housing Stock, Still Needs Licensed Service
With a median construction year of 1992 and strong growth through the 2000s, Troy has one of the newer housing stocks in the Priority Plumbing service area. PVC and copper supply lines, modern drain systems, and 1990s-era water heaters are the norm in most Troy homes. The issue isn’t the aging galvanized pipe, it’s that a water heater installed in 1995 is now 30 years old. Drain lines in well-used family homes accumulate grease and debris, and fixtures eventually fail regardless of when the house was built. Troy homeowners benefit from the same repair-first, licensed service approach as any Metro East community.
- Water Heater Lifecycle, Troy Homes Are at the Replacement Window
A significant portion of Troy’s housing stock was built between the late 1980s and the mid-2000s. Tank water heaters typically last 10–15 years, which means many water heaters installed during Troy’s primary growth period are at or past the end of their expected service life. If your Troy home was built in the 1990s or early 2000s and still has its original water heater, a replacement assessment is worth scheduling before an unexpected failure forces an emergency decision. We carry common units and complete most same-day replacements in a single visit.
- Troy's Municipal Water System, Groundwater Source
The City of Troy operates its own Public Works Water Department, drawing from a groundwater source and managing the distribution and collection system. Troy’s water billing office confirms that water service line maintenance from the meter to the structure is the homeowner’s responsibility, meaning water line leaks on your side of the meter are your repair cost. Groundwater hardness from Madison County geology contributes to mineral scale in water heaters and fixtures over time. Annual water heater maintenance, including a flush, helps extend unit life in Troy’s water conditions.
- New Construction and Remodel Plumbing for a Growing City
Troy continues to grow. New subdivisions like Homes of Liberty Place and Hampton Glen are part of an ongoing residential expansion along Troy’s I-55/I-70 corridor. New construction and remodel plumbing are active service categories in Troy, bathroom additions, kitchen remodels, basement finishing, and new home rough-in all require a licensed plumber. If you’re a builder or homeowner planning a project in Troy, we provide written subcontractor bids for new construction and full remodel plumbing scope.
Troy Neighborhoods & Areas We Serve
- Old Town Troy & Historic Core
Troy was platted in 1819, and the Old Town section surrounding the historic downtown core, the Troy City Hall on Market Street, and the established streets near the original city center contain some of the area’s oldest residential properties. Homes in Old Town Troy are the exception to the city’s otherwise newer housing stock, and they carry the plumbing challenges of their era, older supply lines, aging drain systems, and sewer laterals worth assessing if they haven’t been recently.
- Homes of Liberty Place, Hampton Glen & Newer Subdivisions
Troy’s growth corridors along the I-55/I-70 interchange and the US-40 corridor include newer residential subdivisions built in the 1990s through the 2010s. These properties feature modern construction with the plumbing needs appropriate to that age, water heater service and replacement, drain maintenance, fixture repairs, and gas line work. We serve the full range of Troy’s newer suburban development.
- Triad High School Area & Commercial Corridor
The area around Triad High School and the Troy commercial corridor along US-40 includes both established neighborhoods and active retail and commercial development. Commercial plumbing service, drain cleaning, backflow testing, grease trap service, and commercial maintenance contracts, is available for Troy businesses alongside our full residential service offering.
- Tri-Township Park Area & Eastern Troy
The Tri-Township Park District anchors Troy’s recreational footprint and the surrounding residential neighborhoods represent a cross-section of the city’s mid-range housing stock. Full plumbing service available throughout eastern Troy, including the areas served by Triad Community Unit School District #2.
How Fast We Can Get to Troy
- Standard Service Calls, Same Day
Troy is about 20 miles from our Pocahontas location, typically 22 to 25 minutes under normal conditions. Troy is one of our closest service communities and one of our fastest response areas. We aim for same-day service on all standard calls. Call or text (618) 207-1647 early in the day for the best same-day availability.
- Emergency Response 24/7
For plumbing emergencies in Troy, burst pipes, sewer backups, active flooding, frozen pipes, or a water heater failure, we respond around the clock, every day of the year. Emergency response from Pocahontas to Troy is typically 25 to 35 minutes depending on traffic and call volume. We give an honest arrival estimate when you call. (618) 207-1647 any time.
- Commercial Properties, Same Urgency
Businesses and commercial facilities throughout Troy receive the same 24/7 availability as residential customers. A plumbing failure at a commercial property along the I-55/I-70 corridor or on the US-40 strip doesn’t wait for business hours, and neither do we. One call handles it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Troy Plumbing Questions
What plumbing services do you offer in Troy?
The full range such as general plumbing repairs, toilet repair and installation, drain cleaning and sewer services, water heaters (tank and tankless), emergency plumbing, water quality and filtration, pump service, gas line work, remodels, new construction, whole house repiping, and commercial plumbing. Full-service licensed plumbing throughout Troy and Madison County.
How quickly can you get to Troy for an emergency?
Troy is one of our closest communities, about 20 miles from our Pocahontas location and typically 25 to 35 minutes for emergency response. We’re available 24/7 and give an honest arrival estimate when you call. For active burst pipes, sewer backups, or flooding, call (618) 207-1647 immediately.
Are you licensed to work in Troy and Madison County?
Yes. Priority Plumbing Services holds Illinois State Plumbing License No. 055-045366. We are licensed, bonded, and insured in Illinois and EPA certified. We pull all required permits for permitted work. Troy and Madison County are within our active Phase 1 service area.
My Troy home was built in the mid-1990s, should I be thinking about my plumbing?
Yes, and specifically your water heater. A unit installed when the home was built in the 1990s is 25–30 years old, well past the 10–15 year typical lifespan for a tank water heater. If it hasn’t been replaced yet, proactive replacement on your schedule is far less disruptive than an emergency replacement when the tank fails and potentially leaks. We’ll give you an honest assessment of your unit’s condition and both your repair and replacement options before you commit to anything
Do you handle new construction or remodel plumbing in Troy?
Yes. Troy’s continued residential growth creates consistent demand for new construction, rough-in and remodel plumbing, bathroom additions, basement finishing, kitchen remodels, and new subdivision builds. We work with homeowners and general contractors throughout Troy, provide written subcontractor bids, and coordinate our schedule with the project timeline so we’re not holding up other trades.
Do you offer financing for larger plumbing jobs in Troy?
Yes. For water heater replacement, sewer line work, repiping, or underslab repairs, financing is available through Wisetack, quick pre-qualification, fast approvals, and multiple tiers for all credit levels. Ask about it when you call or book online through Housecall Pro.