Water Line Problem? Let's Find It and Fix It.
Main water line leak repair and replacement for homes and businesses across Metro East Illinois, done right with minimal disruption.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
Thank you. Our team received your request and will contact you shortly to schedule your plumbing service.
If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Your Water Line Is Your Responsibility, We Help You Handle It
Most homeowners don’t think about the water service line running from the street meter to their home until something goes wrong. That line, typically buried 3 to 5 feet underground across your yard, is your responsibility as the property owner, not the municipality’s. When it leaks or fails, the repair cost falls to you.
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Water line problems range from slow leaks that quietly drive up your water bill to sudden failures that drop pressure throughout your home or leave you without running water entirely. We locate, repair, and replace water service lines for residential and commercial customers throughout Metro East Illinois, including Madison, Bond, Clinton, Montgomery, and Macoupin Counties. Where trenchless repair is an option, we use it to protect your yard and landscaping.
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Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366). Every water line repair and replacement is done to current Illinois code, permitted where required, and backed by our 1-year warranty and 100% satisfaction guarantee.
Signs You May Have a Water Line Problem
- Soggy Yard or Wet Spot With No Rain
A consistently wet or soggy patch of grass in your yard, especially along the path from the street to your home, is one of the clearest signs of an underground water line leak. Water rises to the surface above the leak point, saturating the soil. If it hasn’t rained and one area of your yard stays wet, call us.Â
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Urgency: Call soon — underground leaks erode soil over time and can destabilize the ground around your foundation.
- Water Bill Suddenly Higher With No Explanation
A water bill that spikes with no change in usage habits, no new irrigation, no extra laundry, no houseguests, often points to a water line leak you can’t see. Underground leaks lose water 24 hours a day regardless of whether any fixture in your home is running.Â
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Urgency: Call soon — an undetected water line leak compounds both the bill and the ground damage over time.
- Low Water Pressure Throughout the Whole House
If water pressure has dropped at every fixture simultaneously, not just one faucet or one bathroom, the problem is upstream of the house, not inside it. A partial water line failure, a corroded service line, or a main shutoff valve not fully open are the most common causes.Â
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Urgency: Schedule soon — house-wide pressure loss rarely resolves itself and may indicate an active leak.
- Discolored Water or Dirt in Your Water
Rusty, brown, or sediment-laden water coming from every fixture can indicate a deteriorating water service line, particularly older galvanized or lead service lines common in Metro East Illinois homes built before 1980. Soil and debris entering the line through a crack or joint failure is also a possibility.Â
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Urgency: Call today — sediment and discoloration from a service line indicates structural failure that warrants immediate assessment.
- You Can Hear Running Water With Everything Off
If you shut off every fixture in your home and can still hear water running, or if your water meter continues to spin with everything off, you have an active leak somewhere in the system. A water line leak outside the home is a common cause of this symptom.Â
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Urgency: Call today — shut off your main water valve and call (618) 207-1647 for same-day assessment.
Types of Water Line Service We Handle
- Water Line Leak Detection
Before we recommend repair or replacement, we locate the exact source and extent of the problem. We use a combination of pressure testing and targeted excavation to find leaks accurately, so we’re fixing the right thing in the right location without unnecessary digging throughout your yard.
- Water Line Repair
Targeted repair of a specific leak point, failed joint, or damaged section of water service line. When the damage is localized and the rest of the line is in acceptable condition, repair is the right call, and we make it honestly. We don’t recommend full replacement when a repair will solve the problem.
- Water Line Replacement
Full replacement of the water service line from the street meter connection to the home or building. Recommended when the existing line is aged, corroded, or failing in multiple locations. We replace it with modern materials, copper or PEX, sized correctly for the property’s demand.
- Trenchless Water Line Replacement
Where conditions allow, trenchless pipe bursting replaces your water service line without a full trench across your yard. The old pipe bursts outward as a new line is pulled into place, protecting your lawn, landscaping, driveway, and sidewalk from excavation damage. We assess trenchless eligibility during the initial evaluation.
Benefits of Professional Water Line Repair
- Find It Before It Gets Worse
Underground water line leaks are progressive, a small leak erodes surrounding soil, destabilizes ground, and can eventually undermine your foundation or driveway if left long enough. The EPA estimates household leaks waste nearly 10,000 gallons of water per year on average, and a leaking service line can dwarf that number. Catching and repairing a water line leak early limits both the repair scope and the collateral damage.
- Repair First, Replace When It Genuinely Warrants It
Not every water line problem requires full replacement. A localized joint failure on an otherwise sound line is a repair job. A corroded galvanized line that’s leaked three times in two years is a replacement job. We assess the actual condition of the line and give you an honest recommendation, with the reasoning behind it, before any work begins.
- Trenchless Options Protect Your Property
Full excavation across a yard tears up landscaping, driveways, sidewalks, and anything else in the path of the trench. Trenchless water line replacement eliminates most of that disruption where the line’s condition and layout allow it. We evaluate trenchless eligibility on every replacement job and present it as an option when it’s a genuine fit.
- Licensed Work With Proper Documentation
Water line replacement in Illinois requires coordination with the municipality and often a permit. We handle the process, pull the required permits, and ensure the work is documented. That documentation matters when you go to sell your home, undocumented water line work is a flag in a home inspection.
- Commercial Water Line Service
Commercial facilities and multi-unit properties have larger diameter service lines and higher demand requirements than residential. We handle commercial water line repair and replacement throughout Metro East Illinois, licensed, permitted, and sized correctly for commercial occupancy loads.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in HandÂ
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Water Line Repair & Replacement Questions
Who is responsible for the water line, me or the city?
In most Metro East Illinois municipalities, the homeowner is responsible for the water service line from the meter to the house. The city typically owns the line from the main to the meter. That means water line leaks on your side of the meter are your repair cost. If you’re unsure where your meter is or where responsibility divides, call us, we’ll help you identify it.
How do I know if my water line is leaking underground?
The most common signs are a soggy or wet area in your yard with no rain, a water bill that’s gone up without explanation, low pressure throughout the whole house, or a water meter that keeps spinning with every fixture shut off. Any one of these warrants a call for assessment.
How long does water line replacement take?
A standard residential water line replacement is typically completed in one day. Trenchless replacement is often faster than traditional excavation. Commercial lines with larger diameter or more complex connections may take longer. We give you a clear timeline in the written estimate.
Is trenchless water line replacement available for my property?
Trenchless pipe bursting is available when the existing line is in a configuration that allows it, straight runs without significant bends, accessible entry and exit points, and pipe material that can be burst outward. We assess trenchless eligibility during the initial evaluation and present it as an option when it genuinely fits your situation.
How much does water line repair or replacement cost?
Cost depends on the repair method, line length, depth, and access conditions. Targeted repair of a localized leak runs significantly less than full replacement. Trenchless replacement typically costs less than traditional excavation when it’s applicable. We provide written estimates covering all applicable options before any work begins. Financing is available through Wisetack for larger jobs.
Do you handle water line work for commercial properties?
Yes. Commercial water service line repair and replacement throughout Metro East Illinois. Commercial lines are larger in diameter and higher demand than residential, we size and install correctly for commercial occupancy and coordinate with the municipality on permits and inspections.