Frozen Pipes in an Illinois Winter? We're on It.
24/7 frozen and burst pipe repair for homes and businesses across Metro East Illinois, before the thaw makes it worse.
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
- Repair-first approach, we fix it when we can
- Licensed, Bonded & Insured
- 100% satisfaction guarantee
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If your issue is urgent, you can also call us directly.
From Emergency Repairs to Full Installations
Whether it’s a leaking pipe, a failing water heater, or plumbing for a brand-new build, our licensed team handles projects of every size across the metro east region.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Emergency Plumbing
Burst pipes, sewer backups, no hot water, when it can’t wait, we answer. Day or night, Priority Plumbing shows up fast and fixes it right the first time.
Drains &
Sewer
Slow drains, clogs, and sewer line problems don’t fix themselves. From drain cleaning to full sewer replacement, we diagnose the root cause and get it flowing again.
Commercial Plumbing
Businesses can’t afford plumbing downtime. We handle everything from backflow testing and maintenance contracts to restaurant drain service and new construction rough-ins.
Water
Quality
If your water smells, tastes off, or leaves buildup on everything — there’s a fix. We install whole-home filtration, water softeners, HALO systems, and treat well water at the source.
Water
Heaters
No hot water is never convenient. We repair, replace, and install both tank and tankless water heaters — usually same day, and always with upfront pricing.
Pumps
Sump pumps, well pumps, ejector pumps — we install, repair, and replace all of them. Don’t wait for a pump failure to become a flooded basement or a dry tap.
Frozen Pipes Don't Stay Frozen, That's the Problem
A frozen pipe that hasn’t burst yet is a window. Once it thaws, on its own, or because the heat comes back on, the pressure that builds up behind the ice finds any weak point in the pipe and blows through it. What was a frozen pipe becomes a burst pipe. What was no water becomes water everywhere.
We respond to frozen and burst pipe emergencies 24/7 throughout Metro East Illinois. If your pipes are frozen and you haven’t had a burst yet, that’s the best time to call, before the thaw does the damage for you. If a pipe has already burst, shut off your main water supply and call (618) 207-1647 immediately.
Priority Plumbing Services is licensed, bonded, and insured in Illinois (License No. 055-045366). Illinois winters are hard on plumbing, especially in older homes with pipes in exterior walls, crawlspaces, and uninsulated utility areas. We know the common failure points and we respond fast. Every emergency job is backed by our 1-year warranty and 100% satisfaction guarantee.
Signs Your Pipes May Be Frozen
- No Water Coming From a Faucet in Cold Weather
If you turn on a faucet and nothing comes out, or just a trickle, during or after a period of freezing temperatures, the supply line to that fixture is likely frozen. A single affected fixture points to a localized freeze. No water at multiple fixtures or throughout the whole house points to a freeze at the main line or in a central location.
Urgency: Call today — a frozen pipe that hasn’t burst yet needs attention before it thaws uncontrolled.
- Frost or Ice Visible on an Exposed Pipe
Frost on a visible pipe in a basement, crawlspace, garage, or utility area is a direct visual confirmation of freezing. If you can see frost on the outside of a pipe, the water inside is frozen, and the pipe is under stress from expanding ice.
Urgency: Call today — do not attempt to thaw an exposed pipe with an open flame or high heat.
- Unusual Odor From a Faucet With No Flow
A strange smell coming from a faucet that won’t produce water in winter can indicate a frozen drain vent rather than a supply line. Frozen drain vents cause gurgling, slow drains, and odor backup, a less obvious but real winter plumbing problem.
Urgency: Schedule soon — frozen vents disrupt drainage and can cause sewer gas to back up into the home.
- Pipes in Exterior Walls, Crawlspaces, or Unheated Areas
Not every frozen pipe announces itself immediately. If you have known plumbing in exterior walls, a crawlspace, an unheated garage, or an uninsulated utility room, and temperatures have dropped below freezing for an extended period, a proactive check is worth making, especially in older Metro East Illinois homes where insulation in those areas is often minimal.
Urgency: Check proactively during extended cold snaps — the best frozen pipe repair is one that happens before the pipe bursts.
- Water Stain, Wet Wall, or Dripping After a Freeze
If temperatures have warmed up and you notice a new water stain on a ceiling or wall, water dripping from a fixture connection, or dampness around a pipe location, a frozen pipe likely burst during the freeze and is now thawing and leaking. Shut off your main water supply and call us immediately.
Urgency: Call immediately — shut off the main and call (618) 207-1647.
Types of Frozen Pipe Service We Handle
- Frozen Pipe Thawing
Safe, controlled thawing of frozen supply lines using appropriate methods, no open flames, no excessive localized heat that can damage pipe or surrounding materials. We identify the freeze location, thaw the pipe safely, and inspect for damage before restoring water service.
- Burst Pipe Repair
When a frozen pipe has already burst, the freeze is over, the repair begins. We locate the burst section, isolate it, and make the repair. In most cases the damaged section is cut out and replaced the same visit. We restore water service to the rest of the home as quickly as possible while the repair is made.
- Frozen Pipe Prevention Assessment
After a freeze event, we can assess which areas of your home are vulnerable to future freezing, exposed pipe in exterior walls, crawlspace lines, garage plumbing, and outdoor hose bibs. We identify what needs insulation, heat tape, or pipe rerouting to reduce freeze risk going into the next Illinois winter.
- Outdoor Spigot and Hose Bib Repair
Outdoor hose bibs and frost-free spigots are among the most common freeze casualties in Metro East Illinois homes. A frost-free spigot that wasn’t fully drained before winter, or that had a hose left attached, can freeze and crack the supply pipe inside the wall. We repair and replace outdoor spigots and the interior pipe sections they connect to.
Benefits of Fast Frozen Pipe Response
- Act Before the Thaw, Not After
The damage from a frozen pipe happens at thaw, not during the freeze. A pipe that’s frozen and intact can often be addressed with controlled thawing and no repair needed. A pipe that was frozen, thawed uncontrolled, and burst requires emergency repair and potentially flood remediation. Calling us when the pipe is frozen, before any thawing, is the best possible outcome for your home and your wallet.
- Safe Thawing That Doesn't Create New Problems
Improperly thawing a frozen pipe, with a torch, a heat gun applied too close, or boiling water, can damage the pipe, melt surrounding materials, or create a fire hazard. We thaw frozen pipes correctly so the repair doesn’t become a bigger emergency. If the pipe is already compromised, we catch it during the thaw process rather than after.
- Same-Day Response During Cold Weather Events
Frozen pipe calls spike during Illinois cold snaps, we know that and we plan for it. We prioritize emergency frozen and burst pipe calls and aim for same-day response throughout our Metro East Illinois service area even during high-volume winter weather periods. Call early in the day when possible for the fastest response.
- Find and Fix Vulnerable Areas Before Next Winter
A freeze event that caused one problem often reveals others waiting to happen. After we handle the immediate repair, we can identify other at-risk pipe locations, crawlspace plumbing, exterior wall supply lines, uninsulated utility runs, and recommend what to address before the next Illinois winter hits.
- Commercial Properties Are Just as Vulnerable
Vacant commercial spaces, storage areas, loading docks, and any commercial building with plumbing in unheated zones are all freeze risks. A burst pipe in a commercial facility overnight or over a holiday weekend can cause significant damage before anyone notices. We respond to commercial frozen pipe emergencies on the same 24/7 basis as residential.
Your Problem, Solved in 4 Simple Steps
We make the process simple so you can get back to what matters.
Call, Text, or
Book Online
Reach out however works best for you. Prefer not to talk on the phone? Book through our online scheduler anytime.
Get a Quote or Get Scheduled
Need a price first? We'll give you one. Ready to go? We'll get you on the schedule — same day when possible. You'll get a text or email confirmation.
We Show Up and Do the Work
Our licensed team arrives on time, explains what we're doing, and treats your home like our own. No surprises.
Transparent Billing, Warranty in Hand
You get a clear invoice and a 1-year warranty on our work. If anything isn't right, we come back and fix it.
WE'LL BE IN TOUCH
Hear It From Your Neighbors
The five star standard we hold ourselves to
- Susan Donaldson
- Tim Darling
- Connor Stich
- Lena Faitz
- Jennifer Diesen
- r williams
Proudly Serving Five Counties Across Southern Illinois
From our home base in Pocahontas, we serve homes and businesses across Madison, Bond, Clinton, Montgomery, and Macoupin Counties. One local team that shows up fast and gets it done right. If you’re in the Metro East or surrounding areas, we’ve got you covered!
Frozen Pipe Questions
What should I do right now if I think my pipes are frozen?
Keep the heat on in your home and open cabinet doors under sinks on exterior walls to let warm air reach the pipes. Turn the affected faucet on slightly, even a trickle flowing can help prevent a burst as the pipe begins to thaw. Do not use an open flame or high-heat device to thaw the pipe yourself. Call (618) 207-1647 and we’ll assess the situation and get there.
At what temperature do pipes freeze in Illinois?
Pipes in uninsulated or exterior locations can begin to freeze when outdoor temperatures drop below 20°F and stay there for several hours. Pipes inside heated homes rarely freeze unless they run through an unheated space, a crawlspace, an exterior wall cavity with poor insulation, an attached garage, or an unheated utility room. Metro East Illinois regularly sees conditions that put these locations at risk during January and February.
My pipe is frozen but hasn't burst, what should I do while I wait?
Shut off the main water supply as a precaution, if the pipe bursts during thawing, you want to limit how much water is released. Keep the faucet the pipe feeds open slightly so pressure can escape as the ice thaws. Keep the rest of the home heated normally. Call us and we’ll get there before the pipe thaws on its own.
A pipe has already burst and water is everywhere, what do I do?
Shut off your main water supply valve immediately, this stops the water. If you don’t know where it is, it’s typically near the water meter or where the main line enters the basement or utility area. Once the water is off, call (618) 207-1647. Move electronics and valuables away from water if it’s safe to do so. We’ll handle the rest.
Is burst pipe damage covered by homeowner's insurance?
Sudden accidental burst pipe damage is typically covered under standard homeowner’s insurance policies. Frozen pipe bursts generally qualify as sudden and accidental, but document everything with photos before any cleanup begins and call your insurer promptly. We provide documentation of the pipe failure and repair to support your claim.
How do I prevent frozen pipes in future Illinois winters?
The most effective steps are insulating pipes in unheated areas, keeping your home above 55°F even when vacant, disconnecting and draining outdoor hoses before freeze season, and letting faucets on exterior walls drip slightly during extreme cold snaps. We can assess your home’s vulnerable pipe locations after any repair and give you specific recommendations for your setup.